How to Close My Casino Account NZ — Robocat
A short, honest walkthrough of closing or pausing a casino or sportsbook account, recovering your balance and confirming the closure.
Reasons to close an account
People close gambling accounts for all sorts of reasons. Maybe the operator is not the right fit, maybe you have moved on to a different favourite, maybe gambling has become more stressful than fun. Whatever the reason, every operator listed on Robocat must close your account on request, return any verified balance and stop sending marketing communications.
Close vs self exclude
A standard closure is reversible. You can usually reopen later by contacting support. A self exclusion closure is not reversible during the chosen period, which can be six months, one year, five years or permanent. If you are closing because gambling has become a problem, choose self exclusion. The lock prevents you from coming back during a tough moment.
Step by step closure
- 1
Sign in
Log in to the operator account you want to close.
- 2
Open settings
Find the account or responsible gaming section in the menu.
- 3
Choose closure
Select close account or self exclusion, depending on your reason.
- 4
Pick a reason
The dropdown options help the operator improve and route you to support if needed.
- 5
Confirm
The operator confirms by email within 24 hours and locks the account immediately.
Recovering your balance
Any verified balance is paid back to your original deposit method before the account is locked. If your account is unverified, the operator will ask for the same ID and proof of address documents required for any withdrawal. The closure is paused until this is complete. Once the balance is paid, the account closes and you receive a confirmation email for your records.
Reopening later
If you closed for non gambling reasons, you can usually reopen by contacting support and confirming your identity. Self exclusion closures cannot be reversed before the chosen period ends. After the period ends, you can request a reopening, which then goes through a short review to confirm it is appropriate.
If you cannot find the option
Some operators hide the closure option behind support rather than putting it in the settings menu. Contact live chat or email support and ask in plain English for account closure or self exclusion. By law in most licensing jurisdictions, the operator must process the request within 24 hours.
20+. Gamble responsibly. Terms and conditions apply.